Auto-Attendant Definition

Auto-Attendant enables the automatic transfer of callers without the need for an operator or receptionist distributing the calls. Many Auto Attendants will provide an options menu, such as "press 1 for sales, 2 for support" as well as offering callers the opportunity to "zero out" by pressing an option number (normally "0") which enables the caller to speak to a "live" person.

Often referred to as automated attendant, auto attendant, autoattendant, AA or virtual receptionist, Auto-Attendants differ from IVRs in that their purpose is to distribute calls and not provide the caller with the ability to serve themselves.

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