pascom Call Center Solutions Creating Excellent Customer Experiences
[Deggendorf, Germany | 10. January 2016] pascom, a leading developer of business and Call Center VoIP telecommunication solutions, today announce their participation at Call Center World 2017 in Berlin.
Call Center World Berlin is Europe’s largest platform for knowledge transfer, networking, suppliers and service providers specializing in customer service and contact center management. Taking place between the between 21. – 23 Februay at Berlin’s Estrel Congress Center, pascom will be showcasing their innovative, Open Standards Contact Center solutions for Call Centers and Small Medium Enterprise Contact Centers.
As standard, pascom Call Center solutions deliver a host of functionality that is tailor made for Contact Center Environments, notably including Skills Based Routing, integrated Call Recording and Contact Center Agent tools combined with a range of Open Standard developer interfaces to ensure the seamless integration within a Call / Contact Center’s existing infrastructure. Furthermore, with the exception of High Availability, the complete range of pascom’s Contact Center functionality as well as vendor support are both included as standard software licensing, ensuring that pascom Call Centers solutions provide a cost effective and easy to manage alternative to costly, modular solutions.
Mathias Pasquay, pascom CEO on Call Center World:
“Through working together with leading Call Centers from across the DACH region including KiKxxl and Adecco, we have developed a solution that is not only based on Open Standards and therefore eases and simplifies solution setup and integration, but also delivers an extensive pallet of features which are tailored to the everyday needs of Call and Contact Centers. As such Call Center World in Berlin is the ideal platform form which to further grow our presence in the Call Center / Contact Center environment and demonstrate how our IP telephony solutions help create excellent customer experiences and therefore drive customer service performance.”
Founded in 1997, pascom are the developers of next-generation Telephony Solutions. Our mission is to drive and innovate business communications, increase productivity and cut costs. To do so, we offer our customers an all in one Unified Communications and Contact Center solution to increase mobility, improve responsiveness and ensure the highest standards of customer care and satisfaction.
For more information about pascom, please visit www.pascom.net