The Forgotten VoIP Benefits
In recent weeks, we have talked a lot about all the numerous features and benefits of VoIP. The list is a long one, so we tried to select those which we felt were the most important for businesses. Last week we highlighted the top 10 essential VoIP features for business, and now it is time to wrap it all up, and discuss the “forgotten VoIP benefits”. When I say forgotten, I do not mean that they have actually been forgotten. Rather more that their perceived importance has been reduced by the wealth of information available to businesses regarding the potential cost savings and seemingly endless number of features and benefits of Voice over IP.
VoIP is Greener
As we have touched upon previously, VoIP is greener than when compared to traditional (PSTN) Phone systems. The questions here are how and why? Quite simply, VoIP offers a whole range of features that help organisations reduce their carbon footprint, whether it be through reducing work related travel or energy usage or reduced paper usage. That’s the why and here’s the how. VoIP provides businesses with a technology that includes features like teleconferencing, presence management and real time communications which all mean that employees no longer need to travel everywhere for meetings or due to its open access nature, can allow employees to telecommute, saving on car travel.
Another great example of this lies with the phone manufactures. They are constantly trying to reduce the energy consumption of their devices, in an effort to make them more cost effective and more attractive to the environmentally aware customer – which most of us are these days. Moreover, the technology required by Voice over IP to convert & transmit voice (& data) signals does not consume much power. Finally, as VoIP is a technology of the digital era, it can be time controlled. This means that the systems can be shut down when not in use greatly reducing the amount of energy required to run your VoIP systems.
Additional benefits here include being able to promote that your company is actively trying to reduce its Carbon Footprint and add another branch to your corporate social responsibility practices, which could then also be used for marketing and PR purposes.
VoIP is Flexible
With a voice over IP PBX, businesses can operate much more flexibly as the technology not only enables home office working but also allows employees to work from anywhere. But there are other flexibilities of VoIP that are often overlooked, such as when businesses move offices. With POTS (plain old telephone system), you would have to let your telecoms provider know, probably pay a connection fee of some sorts and then should you be moving to a new area, you will have a new number due to the area code. These days, most VoIP providers will allow you to transfer your current landline number to their services, removing this issue as you will then own the number. On top of that, you may well have to wait a few days before an engineer is able to come round and connect you.
With VoIP systems the process of moving is somewhat different. You probably own the number, so regardless of where you move to, you can keep the number and then all you need to do is disconnect all your devices in your old office, move them to your new office, connect them and turn them on and your telephone system is back up and running. So not only is the downtime significantly reduced, you also save on not getting a new number in more ways than just the connection fee. Imagine getting a new number these days, every brochure, business card and all your marketing materials, phone book entries and online contact details would have to be changed. VoIP avoids all of this. This is also true should you be adding locations to your system as your company expands, your system can simply be expanded to include the new locations and users.
VoIP is Professional
With a whole host of features, which are all developed to help manage your communications, VoIP is powerful communications tool that can bolster your corporate image. As we discussed in our Essential VoIP Features post, voice over IP offers companies numerous features which when implemented and deployed correctly can do wonders for your corporate image. Not only do tools like Auto Attendant and IVR (Interactive Voice Response) give your customers the impression of professionalism and that your company is much larger than it may actually be. And we all know 1st impressions are vitally important. If I call a company for whatever reason, and all I hear is the ringing tone or the engaged tone every time I call, am I really going to continue to contact this company – NO! I am going to go to the competition.
An additional benefit of having IVRs is that it also plays a role in improving customer service on the phone. By which I mean that the system can help manage callers by directing them to the right contact person, call centre agent or department at the first time of asking. In this way, VoIP not only improves your image, but it also helps improve your customer service which will lead to increased customer satisfaction and hopefully increase customer lock in. Another advantage here is that according to a rule of thumb that people who receive bad service will tell 10 – 20 people while customers who receive good customer service will only tell 2 or 3 people – so good customer service is a must to retain customers and is also crucial for business development.
For more information on our MobyDick VoIP Software Solution, please visit our website www.pascom.net.
|Softwareadvice.com||Wikipedia: Interactive Voice Response|
|BusinessZone||Wikipedia: Auto Attendant|
And as always, please let us know your thoughts by leaving a comment below. If there is a VoIP related topic you would like us to discuss then let us know either by e-mail or by leaving a comment.